welcome to the cove
Return & Cancellation Policy
Order Cancellations
- Orders may be cancelled within 12 hours of purchase.
- After 12 hours, cancellation is no longer possible (including pre-orders).
Return Eligibility
Returns are accepted if:
- Items are unused, unwashed, undamaged
- Original tags + packaging are intact
- Return request is made within 14 days of delivery
Non-Returnable Items
- Final sale items
- Gift cards
- Items with signs of wear, stains, or damage
Pre-Order Returns
Pre-order items follow the same policy as regular items.
Return Shipping
- Customers are responsible for return shipping costs
- International duties/taxes are non-refundable
Refunds
Once returned items are received and inspected, refunds are processed within 5–7 business days to the original payment method.
Exchanges
We offer exchanges based on availability.International exchange shipping fees may apply.Damaged or Incorrect ItemsIf your item arrives broken, defective, or incorrect:
- Contact honicove@gmail.com within 48 hours
- Include your order number + photos
We will replace or correct the issue immediately.